Why can’t I connect my custom S3 storage?

If you’re having trouble connecting your custom S3-compatible storage to Hostjar.io, it’s likely due to incorrect configuration or missing permissions. Here’s how to troubleshoot and resolve the issue.

Common reasons for connection issues

  1. Incorrect endpoint, access key, or secret key:
  1. Double-check the Endpoint, Access Key ID, and Secret Access Key provided by your storage provider.
  2. Ensure there are no typos or extra spaces.
  1. Incorrect region:
  1. Verify the region with your storage provider. If you’re using Amazon S3, refer to their documentation: Amazon S3 Regions.
  1. Missing write permissions:
  1. Hostjar.io requires write permissions to your S3 bucket to upload a test file during the connection process.
  2. Ensure your bucket policy or IAM settings allow write access.
  1. Network or firewall issues:
  1. Check if your network or firewall is blocking access to the S3 endpoint.

Steps to resolve the issue

  1. Verify your credentials:
  1. Confirm that the Endpoint, Access Key ID, Secret Access Key, and Region are correct.
  1. Check bucket permissions:
  1. Ensure your S3 bucket allows write access for Hostjar.io.
  1. Test the connection:
  1. Re-enter the details in the Storage Page section of your Hostjar.io dashboard and test the connection again.

Related article

For detailed instructions on setting up custom S3 storage, check out: Integrating external storage.

Need help?

If you’re still unable to connect your custom S3 storage or need assistance, feel free to:

  • Email us at hello@hostjar.io.
  • Click the chat button in the bottom-right corner of the dashboard to connect with our support team.

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