This guide explains how to safely disconnect a domain from your Hostjar.io account. Disconnecting a domain involves disabling the distribution first, followed by removing the domain. Follow the steps below to ensure a smooth process.
Steps to Disconnect a Domain
Step 1: Disable the Distribution
- Navigate to Domain Management:
- Log in to your Hostjar.io dashboard.
- Go to the Domain Management section.
- Locate the Domain:
- Find the domain you want to disconnect from the list.
- Disable the Distribution:
- Click the Disable button next to the domain.
- Disabling the distribution typically takes 5-10 minutes.
- Once the distribution is disabled, the Disconnect button will become active.
Step 2: Disconnect the Domain
- Click the Disconnect Button:
- After the distribution is fully disabled, click the Disconnect button.
- Confirm the action if prompted.
- Important Note:
- If the domain is still associated with an active site, Hostjar.io will not remove the domain from the site. This ensures that the site remains functional in case you decide to reconnect the domain later.
Troubleshooting
- Disable Button Not Working: Ensure the distribution is fully disabled before attempting to disconnect the domain. This process can take up to 10 minutes.
For further assistance, you can:
- Email us at hello@hostjar.io.
- Click the chat button in the bottom-right corner of the dashboard to connect with our support team.
By following these steps, you can safely disconnect a domain from your Hostjar.io account without disrupting any active sites. If you have any questions or encounter issues, feel free to reach out to our support team.